The best course of action would be to contact customer support, especially when the TV is still under warranty.īe patient and explain the issue to them in as much detail as possible. If the above-mentioned fixes don’t work, then it is very likely that there is a hardware issue with either the remote or the TV. Contact Customer Support Image: KnowTechie You can reset most Hisense TVs without a remote, and we have dedicated a whole article to this topic. Remember that this will delete all your settings and preferences, so you must set up the TV again from scratch. READ MORE: How to update your Hisense TV software The only way to fix this is to reset the TV to its factory settings. In rare cases, the firmware on your TV may be corrupted, which can cause the remote to malfunction. Did that work? If not, you have a couple of more things to try. This will discharge any static that may have accumulated.Ĭlean the battery’s contacts, put them back in, and try using the remote again. To do this, remove the batteries and press and hold all the buttons on the remote for about 15 seconds. You should also power cycle the remote to release any static charge that may have built up. Once the TV turns on, try using the remote to see if it works properly. You can do this by unplugging the power cord from the outlet, removing all other cords, and then plugging them back in after a few minutes. The good news is that this can be fixed with a power cycle, which simply means restarting your TV. More often than not, a firmware glitch is to blame when a TV remote starts acting up. Image: KnowTechie Power Cycle Hisense TV and Remote If not, let’s proceed to the next option. The transmission mode will then switch to IR.Ĭheck if the remote is now working properly. To do this, press and hold the menu button for at least 5 seconds. If your remote is not connected to the TV via Bluetooth or the TV doesn’t support it, you will have to set the transmission mode to IR. Most new Hisense TV remotes offer two modes for transmitting the signal to the TV: IR (infrared) and Bluetooth. Moreover, if your TV is too close to a window, the sunlight shining through may also interfere with the remote’s signal. You should point the remote directly at the TV when you press a button. That also includes other devices that use a remote’s infrared beams like air conditioners, ceiling fans, etc. Make sure that there is nothing between the remote and the TV that could be causing interference. It may sound obvious, and yet most people overlook this.īut if something is blocking the path (a speaker or a soundbar), the remote will not be able to communicate with the TV unless you have connected the remote via Bluetooth. If the camera app shows light coming from that area (infrared beam), then it is most likely that the batteries are not to blame. Just open the camera app on your phone and point the camera at the end of the remote where you would normally point it at the TV. READ MORE: Hisense TV won’t connect to Wi-Fi or internet? 5 easy ways to fix it Alternatively, there is an easy way you can confirm that the batteries are the issue with your Hisense TV remote. Most often, when a remote stops working, the batteries are dead or have lost charge over time. The first ones are more commonly encountered, and the end of the list is reserved for problems that may be more difficult to fix. The following fixes are listed in order of effectiveness. READ MORE: How to fix a Hisense TV stuck on the logo screen (reboot loop) 5 easy fixes for an unresponsive Hisense TV remote This article will look at the most likely causes and how to fix them. Unless it is a hardware issue, some simple fixes can usually get your Hisense TV remote working again. This may be due to many reasons, including low batteries, interference from other devices, or simple wear and tear. However, sometimes the remote may stop working, or some of its buttons may fail to register your commands. Hisense Smart TVs, like all other TVs, comes with a remote control that makes it easy to access various functions.
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